Frequently Asked Questions (FAQs)

1. Are your engines genuine JDM imports?

Yes. We specialise in authentic Japanese Domestic Market (JDM) engines, transmissions, and automotive parts. Our inventory is carefully sourced from Japan, where complete vehicles are inspected before being dismantled and prepared for export.

2. Do you inspect your engines before shipping?

Yes. Every engine, transmission, and major component undergoes a thorough inspection before it is approved for shipment to help ensure quality and reliability.

3. How do I know if an engine will fit my vehicle?

Our team can help verify compatibility using your vehicle information, including the make, model, year, VIN, or engine code. We recommend confirming compatibility before placing an order.

4. Do you offer nationwide shipping?

Yes. We ship throughout the United States using reliable freight and parcel carriers. International shipping may also be available for selected destinations.

5. How long does shipping take?

Delivery times vary depending on your location, product availability, and the selected shipping method. Estimated delivery information will be provided once your order has been processed.

6. Are your engines tested?

Our engines are carefully inspected and evaluated before shipment. Since these are quality used JDM engines, testing procedures may vary depending on the product and its source.

7. Do your products come with a warranty?

Eligible products may include limited warranty coverage. Please refer to our Warranty Policy for complete details regarding coverage, exclusions, and claim procedures.

8. Can I return an engine if it doesn’t fit?

Returns may be accepted subject to our Returns & Refund Policy. The engine must not have been installed, modified, or damaged, and return authorisation must be obtained before returning any product.

9. What payment methods do you accept?

We accept a variety of secure payment methods, including major credit cards, debit cards, bank transfers, wire transfers, and other payment options available during checkout.

10. Can I cancel my order?

Orders may be cancelled before they have been processed or shipped. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

11. Do you sell transmissions as well?

Yes. We stock a wide range of genuine Japanese used automatic and manual transmissions for many popular Japanese vehicle manufacturers.

12. Which vehicle brands do you supply parts for?

We carry engines, transmissions, and automotive parts for many leading Japanese manufacturers, including:

  • Honda
  • Toyota
  • Nissan
  • Mazda
  • Subaru
  • Lexus
  • Suzuki
  • Infiniti
  • Mitsubishi
  • Acura
  • Scion

Availability varies depending on current inventory.

13. Are your products covered by quality inspections?

Yes. Our products are carefully selected, inspected, and prepared before shipment to help ensure they meet our quality standards.

14. Can I collect my order?

Collection availability depends on the product and warehouse location. Please contact our customer support team to confirm whether local collection is available.

15. What should I do if my shipment arrives damaged?

Inspect your shipment immediately upon delivery. If you notice any damage, record it on the carrier’s delivery receipt, take photographs, retain the original packaging, and contact us as soon as possible.

16. Do you provide installation services?

No. We do not provide installation services. We strongly recommend that all engines, transmissions, and major automotive components be installed by qualified automotive technicians.

17. Are prices displayed inclusive of shipping?

Unless otherwise stated, shipping charges are calculated separately and may vary depending on the product, destination, and selected shipping method.

18. Can I track my order?

Yes. Tracking information will be provided whenever available after your order has been dispatched.

19. Do you ship internationally?

Yes. International shipping may be available for selected countries. Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their destination country.

20. How can I contact Stepgrades Motor?

You can reach our customer support team using the contact details below.

Stepgrades Motor

Address: 3901 W Kearney St, Lincoln, NE 68524, United States

Telephone: +1(308) 253-3384

WhatsApp: +1(308) 253-3384

Email: [email protected]

Website: www.stepgradesmotor.com