Privacy Policy

Introduction

At Stepgrades Motor, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, purchase our products, or communicate with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website or contacting us.

This information may include:

  • Full name
  • Email address
  • Telephone number
  • Shipping address
  • Billing address
  • Company name (where applicable)
  • Vehicle information
  • Payment information
  • Order history
  • Communications with our customer support team

We may also automatically collect certain technical information when you visit our website.

This may include:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Date and time of access
  • Referral source
  • Website usage statistics

How We Use Your Information

We use your information to:

  • Process and fulfil orders.
  • Verify transactions.
  • Provide customer support.
  • Respond to enquiries.
  • Arrange shipping and delivery.
  • Improve our website and services.
  • Maintain website security.
  • Prevent fraud and unauthorised activity.
  • Comply with legal obligations.
  • Send order confirmations and shipping updates.
  • Provide important service-related communications.
  • Improve user experience through website analytics.

Where permitted by law, we may also send promotional communications. You may opt out of receiving marketing emails at any time.

Payment Information

Payments made through our website are processed using secure third-party payment providers.

Stepgrades Motor does not store or retain your complete payment card details on our servers.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, remember user preferences, analyse website traffic, and improve the browsing experience.

For more information, please refer to our Cookie Policy.

How We Protect Your Information

We implement appropriate technical, administrative, and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, misuse, or destruction.

Although we take reasonable precautions to safeguard your information, no method of electronic transmission or online storage can be guaranteed to be completely secure.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with trusted third parties, including:

  • Shipping and freight companies
  • Payment processors
  • Website hosting providers
  • IT service providers
  • Analytics providers
  • Legal and regulatory authorities where required by law

These service providers are permitted to use your information only for the purpose of providing services on our behalf.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions.
  • Provide customer support.
  • Maintain business records.
  • Comply with legal, accounting, and tax obligations.
  • Resolve disputes.
  • Enforce our agreements.

When information is no longer required, it is securely deleted or anonymised where appropriate.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Restrict certain processing activities.
  • Object to the processing of your information.
  • Request a copy of your personal data.
  • Withdraw consent where processing is based on consent.

Requests may be subject to identity verification and applicable legal requirements.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Stepgrades Motor is not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website is intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

International Data Transfers

If you access our website from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

By using our website, you consent to such transfers where permitted by applicable law.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will become effective immediately upon publication on this page.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.

Stepgrades Motor

Address: 3901 W Kearney St, Lincoln, NE 68524, United States

Telephone: +1(308) 253-3384

WhatsApp: +1(308) 253-3384

Email: [email protected]

Website: www.stepgradesmotor.com