Returns & Refund Policy

Overview

At Stepgrades Motor, customer satisfaction is important to us. We strive to supply high-quality, authentic Japanese used engines, transmissions, and automotive parts that have been carefully sourced and inspected.

Because many of our products are specialised automotive components, this Returns & Refund Policy outlines the conditions under which returns and refunds may be accepted.

By purchasing from Stepgrades Motor, you agree to the terms outlined in this policy.

Return Eligibility

Returns may be accepted only when the following conditions are met:

  • The return request is submitted within the approved return period.
  • The product has not been installed, modified, dismantled, or altered.
  • The product remains in its original condition.
  • All original packaging, accessories, labels, and documentation are included.
  • Proof of purchase is provided.
  • A Return Merchandise Authorization (RMA) has been issued by Stepgrades Motor before the item is returned.

Returns sent without prior authorization may be refused.

Non-Returnable Items

The following products are generally not eligible for return:

  • Installed engines or transmissions.
  • Products that have been modified or disassembled.
  • Electrical components.
  • Custom or special-order items.
  • Clearance or final sale items.
  • Products damaged due to improper installation or misuse.
  • Items returned without original packaging where applicable.

Incorrect or Damaged Orders

If you receive an incorrect product or your order arrives with visible shipping damage, please notify us as soon as possible after delivery.

Customers should:

  • Inspect all shipments immediately upon arrival.
  • Retain all original packaging materials.
  • Take clear photographs of any damage.
  • Report shipping damage before installation or use.

We will review the claim and, where appropriate, arrange a replacement, exchange, or other suitable resolution.

Defective Products

If you believe a product is defective, please contact our customer support team before taking any further action.

Additional information may be requested, including:

  • Photographs of the product.
  • Vehicle information.
  • Installation details.
  • Diagnostic reports.
  • Supporting documentation from a qualified technician.

Products may require inspection before a warranty or return claim can be approved.

Return Procedure

To request a return, customers should contact Stepgrades Motor with:

  • Order number.
  • Full name.
  • Contact information.
  • Reason for the return.
  • Supporting photographs where applicable.

If the return is approved, return instructions and a Return Merchandise Authorization (RMA) will be provided.

Products must not be returned until authorisation has been received.

Return Shipping

Unless the return is the result of our error or an approved warranty claim, customers are responsible for all return shipping costs.

Returned items should be packaged securely to prevent damage during transit.

Stepgrades Motor is not responsible for products lost or damaged while being returned.

Inspection of Returned Products

Once a returned product is received, it will undergo inspection to verify:

  • Product condition.
  • Return eligibility.
  • Compliance with this policy.
  • Evidence of installation or modification.
  • Reported defects or damage.

Approval of a return does not guarantee approval of a refund.

Refunds

Where a refund is approved, it will be issued using the original payment method whenever possible.

Refunds may be reduced or declined if:

  • The returned product is incomplete.
  • The product has been installed or modified.
  • Damage occurred after delivery.
  • The product does not meet the return requirements outlined in this policy.

Shipping charges, freight fees, customs duties, installation costs, labour charges, and other service-related expenses are generally non-refundable unless required by applicable law.

Exchanges

Where appropriate and subject to product availability, eligible items may be exchanged instead of refunded.

Exchange requests are processed after the returned product has been received and successfully inspected.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

Special-order or custom products may not be eligible for cancellation once production or procurement has begun.

Limitation of Liability

Stepgrades Motor is not responsible for:

  • Labour costs.
  • Installation or removal expenses.
  • Diagnostic fees.
  • Vehicle towing.
  • Rental vehicle costs.
  • Loss of vehicle use.
  • Loss of income or business.
  • Any indirect, incidental, or consequential damages arising from the purchase, installation, or use of our products.

Policy Updates

We reserve the right to modify this Returns & Refund Policy at any time without prior notice.

Any revisions become effective immediately upon publication on this website.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Stepgrades Motor

Address: 3901 W Kearney St, Lincoln, NE 68524, United States

Telephone: +1(308) 253-3384

WhatsApp: +1(308) 253-3384

Email: [email protected]

Website: www.stepgradesmotor.com