Warranty Policy

Warranty Overview

At Stepgrades Motor, we are committed to supplying quality Japanese used engines, transmissions, and automotive parts that have been carefully sourced, inspected, and prepared before shipment.

This Warranty Policy explains the coverage, limitations, and requirements applicable to products sold by Stepgrades Motor. By purchasing from us, you acknowledge and agree to the terms outlined in this policy.

Warranty Coverage

Eligible products may be covered by a limited warranty against defects in materials or workmanship under normal operating conditions, subject to the terms and conditions contained in this policy.

Warranty coverage applies only to the original purchaser and is not transferable unless otherwise stated in writing.

Warranty Eligibility

To qualify for warranty consideration, customers must:

  • Retain proof of purchase.
  • Follow all manufacturer-recommended installation procedures.
  • Have the product installed by a qualified automotive technician.
  • Maintain the vehicle according to manufacturer specifications.
  • Report any suspected defect promptly.
  • Allow Stepgrades Motor the opportunity to inspect the product before any repairs or replacement are undertaken.

Failure to meet these requirements may result in denial of warranty coverage.

Installation Requirements

Professional installation is strongly recommended for all engines, transmissions, and major automotive components.

Prior to installation, customers should carefully inspect the product to ensure it matches the intended application and has not sustained shipping damage.

Failure to inspect the product before installation may void warranty eligibility.

Engine Installation Requirements

For engines, customers are strongly advised to replace or service all necessary maintenance components during installation, including but not limited to:

  • Timing belt or timing chain components where applicable.
  • Water pump.
  • Thermostat.
  • Engine oil and oil filter.
  • Coolant.
  • Spark plugs.
  • Drive belts.
  • Gaskets and seals where necessary.

Proper priming of the lubrication system should be completed before initial engine start-up.

Transmission Installation Requirements

For transmissions, customers should:

  • Replace transmission fluid.
  • Replace the transmission filter where applicable.
  • Flush or replace transmission cooler lines.
  • Inspect the torque converter where applicable.
  • Verify electronic components and sensors before installation.

Failure to complete recommended servicing may contribute to premature failure and may affect warranty consideration.

Warranty Exclusions

The warranty does not cover:

  • Normal wear and tear.
  • Improper installation.
  • Improper maintenance.
  • Overheating.
  • Oil starvation.
  • Lack of lubrication.
  • Racing or competition use.
  • Commercial abuse.
  • Negligence.
  • Vehicle modifications.
  • Electrical failures unrelated to the supplied product.
  • Damage caused by accidents, flooding, fire, or natural disasters.
  • Improper storage or handling.
  • Cosmetic imperfections consistent with used automotive parts.

Items Not Covered

Unless specifically stated, the warranty does not cover:

  • Labour charges.
  • Installation costs.
  • Removal costs.
  • Diagnostic expenses.
  • Vehicle towing.
  • Rental vehicle costs.
  • Loss of income.
  • Loss of vehicle use.
  • Shipping costs.
  • Fluids.
  • Filters.
  • Gaskets.
  • Belts.
  • Hoses.
  • Sensors.
  • Electronic accessories attached to used engines or transmissions.

Warranty Claims

To initiate a warranty claim, customers should contact Stepgrades Motor as soon as a problem is identified.

Warranty claims should include:

  • Order number.
  • Proof of purchase.
  • Vehicle details.
  • Description of the issue.
  • Photographs where applicable.
  • Diagnostic reports from a qualified technician.
  • Supporting documentation requested by our warranty department.

Additional information may be required before a warranty determination can be made.

Product Inspection

Stepgrades Motor reserves the right to inspect any product submitted for warranty consideration.

Inspection may require:

  • Return of the product.
  • Independent inspection.
  • Review of installation records.
  • Diagnostic reports.
  • Maintenance documentation.

No repairs or disassembly should be performed without prior written authorisation, as doing so may void warranty eligibility.

Warranty Resolution

If a warranty claim is approved, Stepgrades Motor may, at its sole discretion:

  • Repair the product.
  • Replace the product with a comparable unit.
  • Provide replacement parts.
  • Offer store credit.
  • Issue a refund where appropriate.

The selected remedy will depend on product availability, inspection findings, and the specific circumstances of the claim.

Limitation of Liability

To the fullest extent permitted by law, Stepgrades Motor shall not be liable for any indirect, incidental, special, or consequential damages arising from the purchase, installation, or use of any product.

Our maximum liability shall not exceed the original purchase price of the product giving rise to the claim.

Warranty Disclaimer

Except as expressly stated in this Warranty Policy, all products are provided without any additional express or implied warranties, including any implied warranties of merchantability or fitness for a particular purpose, to the extent permitted by applicable law.

Changes to This Warranty Policy

Stepgrades Motor reserves the right to amend or update this Warranty Policy at any time without prior notice.

Any revisions become effective immediately upon publication on this website.

Contact Us

If you have any questions regarding this Warranty Policy or wish to submit a warranty claim, please contact us.

Stepgrades Motor

Address: 3901 W Kearney St, Lincoln, NE 68524, United States

Telephone: +1(308) 253-3384

WhatsApp: +1(308) 253-3384

Email: [email protected]

Website: www.stepgradesmotor.com