Shipping Policy

Overview

Stepgrades Motor is committed to providing reliable, efficient, and secure shipping services for all orders. We carefully prepare every shipment to ensure that engines, transmissions, and automotive parts arrive in excellent condition. This Shipping Policy outlines how orders are processed, shipped, and delivered.

Order Processing

All orders are subject to payment verification and product availability before shipment.

Once your order has been confirmed, our team will inspect, package, and prepare it for dispatch. Processing times may vary depending on product availability, order size, and shipping destination.

Orders are processed during normal business days, excluding weekends and public holidays.

Shipping Destinations

We ship throughout the United States and may offer international shipping to selected destinations.

International customers are responsible for ensuring that imported products comply with the regulations and requirements of their destination country.

Shipping Methods

Depending on the size and nature of your order, shipments may be delivered using:

  • Standard Ground Freight
  • LTL (Less Than Truckload) Freight
  • Commercial Freight Carriers
  • Parcel Delivery Services
  • Expedited Shipping Services (where available)

The most suitable shipping method will be selected based on the product and delivery location.

Shipping Charges

Shipping costs are calculated based on several factors, including:

  • Product size and weight
  • Delivery destination
  • Shipping method selected
  • Residential or commercial delivery
  • Additional delivery services requested

Shipping charges will be communicated before your order is finalised whenever applicable.

Delivery Timeframes

Estimated delivery times vary depending on the destination and shipping service selected.

While we strive to deliver orders within the estimated timeframe, delivery dates are estimates only and are not guaranteed.

Unexpected delays caused by weather conditions, carrier operations, customs procedures, or other circumstances beyond our control may affect delivery schedules.

Freight Deliveries

Large items such as engines, transmissions, and other heavy automotive components are generally shipped via freight carriers.

Customers should ensure that the delivery location is accessible for freight vehicles and that someone is available to receive and inspect the shipment upon arrival.

Additional charges may apply for:

  • Residential deliveries
  • Limited access locations
  • Liftgate services
  • Re-delivery requests
  • Storage fees imposed by the freight carrier

Inspection Upon Delivery

Customers are strongly encouraged to inspect all shipments immediately upon delivery.

Please check for:

  • Visible damage
  • Missing items
  • Damaged packaging
  • Incorrect products

Any shipping damage or shortages should be noted on the carrier’s delivery receipt before signing for the shipment.

Failure to report visible damage at the time of delivery may affect the ability to process shipping claims.

Damaged Shipments

If your shipment arrives damaged:

  • Document the damage with clear photographs.
  • Retain all packaging materials.
  • Notify Stepgrades Motor as soon as possible.
  • Do not install or use damaged products.

We will work with the shipping carrier to investigate the claim and determine an appropriate resolution.

Lost Shipments

If your shipment has not arrived within the expected delivery period, please contact our customer support team.

We will coordinate with the shipping carrier to locate the shipment and provide updates throughout the investigation.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Stepgrades Motor is not responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete shipping details provided by the customer.

Shipping Restrictions

Certain products may be subject to shipping restrictions based on destination, carrier limitations, or applicable laws and regulations.

We reserve the right to decline shipment to locations where delivery cannot be completed safely or legally.

International Orders

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Local import regulations

These charges are the responsibility of the customer unless otherwise stated.

Order Tracking

When available, tracking information will be provided once your order has been dispatched, allowing you to monitor your shipment until delivery.

Delivery Delays

Although every effort is made to deliver orders promptly, Stepgrades Motor is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Customs delays
  • Carrier operational issues
  • Government restrictions

Contact Us

If you have any questions regarding shipping, delivery, or freight services, please contact us.

Stepgrades Motor

Address: 3901 W Kearney St, Lincoln, NE 68524, United States

Telephone: +1(308) 253-3384

WhatsApp: +1(308) 253-3384

Email: [email protected]

Website: www.stepgradesmotor.com