{"id":22,"date":"2026-09-28T11:35:59","date_gmt":"2026-09-28T11:35:59","guid":{"rendered":"https:\/\/stepgradesmotor.com\/?page_id=22"},"modified":"2026-09-28T11:35:59","modified_gmt":"2026-09-28T11:35:59","slug":"returns-refund-policy","status":"publish","type":"page","link":"https:\/\/stepgradesmotor.com\/de\/returns-refund-policy\/","title":{"rendered":"Returns & Refund Policy"},"content":{"rendered":"
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Returns & Refund Policy<\/h1>\n

Overview<\/h2>\n

At Stepgrades Motor<\/strong>, customer satisfaction is important to us. We strive to supply high-quality, authentic Japanese used engines, transmissions, and automotive parts that have been carefully sourced and inspected.<\/p>\n

Because many of our products are specialised automotive components, this Returns & Refund Policy outlines the conditions under which returns and refunds may be accepted.<\/p>\n

By purchasing from Stepgrades Motor, you agree to the terms outlined in this policy.<\/p>\n

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Return Eligibility<\/h2>\n

Returns may be accepted only when the following conditions are met:<\/p>\n

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  • The return request is submitted within the approved return period.<\/li>\n
  • The product has not been installed, modified, dismantled, or altered.<\/li>\n
  • The product remains in its original condition.<\/li>\n
  • All original packaging, accessories, labels, and documentation are included.<\/li>\n
  • Proof of purchase is provided.<\/li>\n
  • A Return Merchandise Authorization (RMA) has been issued by Stepgrades Motor before the item is returned.<\/li>\n<\/ul>\n

    Returns sent without prior authorization may be refused.<\/p>\n

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    Non-Returnable Items<\/h2>\n

    The following products are generally not eligible for return:<\/p>\n